coupon card logo Welcome Deal for New Users - Order Worth ₹500, Pay Only ₹99   Ends in
Jio Reliance Logo


Loading...

Privacy Policy

1. General

1.1. Jio Eat Private Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“Jio Eat, “we”, “us” or “our”) operates and manages the mobile application/website and tablet applications available at www.jioeat.in (collectively referred to as the “Jio Eat Platform”, “Website”, “App), which facilitate the order and delivery of food and beverages from various partner restaurants listed on the Platform (“Products”). The term “User”, “Users”, “you” or “your” refers to any person or entity who accesses, browses, or uses the Website and/or places orders for Products.

1.2. Jio Eat is committed to protecting your privacy. This Privacy Policy is meant to be read together with our Terms of Use and explains how we collect, use, disclose, process, store, and safeguard the information provided by you while accessing the Jio Eat Platform or placing food delivery orders.

2. Applicability of Policy

2.1. By using or accessing Jio Eat and providing your information (or if a minor, through your parent/guardian), you consent to the practices described in this Privacy Policy. You agree to the collection, use, storage, sharing, and disclosure of your information in accordance with this Policy, governed by applicable Indian laws, including data privacy regulations.

2.2. Jio Eat currently offers food delivery services within India. If you access the Platform from outside India, your data will still be stored and processed in accordance with Indian data protection laws.

2.3. This document is an electronic record under the Information Technology Act, 2000 and applicable rules. No physical or digital signatures are required.

2.4. If you do not agree to the terms of this Privacy Policy or our Terms of Use, please do not use or access Jio Eat.

3. Type of Information Collected

  • Name, mobile number, email, delivery addresses
  • Payment details (card or wallet information, billing address)
  • Location data, order history, and preferences
  • Login credentials and password

4. Use of Information

  • Creating and managing your Jio Eat account
  • Fulfilling and delivering your food orders
  • Sending order confirmations, updates, and promotional offers
  • Personalizing recommendations and customer experience
  • Customer support and complaint resolution
  • Internal analytics, legal compliance, and fraud prevention

5. Sharing of Information

  • Partner restaurants and delivery personnel for order fulfillment
  • Payment gateways for transaction processing
  • Third-party service providers under confidentiality agreements
  • Government or law enforcement agencies if required by law

You may opt out of marketing communications or data sharing with affiliates through the "unsubscribe" link or settings in the App.

6. Data Retention

Your data is stored securely and retained only as long as needed for the purposes listed above, or as required by applicable law.

7. Location Services

We collect your location to provide accurate delivery services. You can disable location access, but this may limit the functionality of the App.

8. Cookies & Tracking

We use cookies and similar technologies to understand user behavior, improve the Platform, and show personalized content. You can manage cookie preferences through your browser settings.

9. Third-Party Services

Jio Eat may include links to third-party apps or websites, which are governed by their own privacy policies. We are not responsible for their practices.

10. Your Rights

  • Access, correct or delete your personal data
  • Withdraw consent (which may affect your access to services)
  • Contact us for any data privacy concerns at [email protected]

11. Changes to Policy

We may modify this Privacy Policy from time to time and will update it on the Website. Continued use of the Platform constitutes your acceptance of such changes.

Your Cart is Empty