Welcome Deal for New Users - Order Worth ₹500, Pay Only ₹99 Ends in
Welcome Deal for New Users - Order Worth ₹500, Pay Only ₹99 Ends in
1.1. Jio Eat Private Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“Jio Eat”, “we”, “us” or “our”), operates the mobile application/website and tablet applications available at www.jioeat.in (collectively referred to as the “Jio Eat App”, “Website”, or Platform”), which facilitates the ordering and delivery of food and beverages from partner restaurants (“Products”). The term “User”, “you”, or “your” refers to any person using or accessing the Platform to place food orders.
1.2. Our goal is to provide you with a smooth and hassle-free experience, from placing an order to handling cancellations, returns, or refunds where applicable. We are committed to offering reliable and convenient food delivery services.
1.3. This Cancellation, Return and Refund Policy (“Policy”) must be read in conjunction with our Terms and Conditions. It outlines the process for order cancellations, returns, and refunds applicable to food and beverages ordered through Jio Eat.
2.1. By using the Jio Eat Platform and/or placing a food order, you agree to the terms outlined in this Policy. If you do not agree, we advise you not to proceed with ordering. Please review this Policy periodically, as we may revise its terms at any time.
3.1. You may cancel an order before the restaurant confirms and begins preparing your food. Once preparation has started or the order is out for delivery, cancellation is no longer possible.
3.2. To cancel an order:
3.3. If your order qualifies for cancellation, and you paid online, the refund will be initiated within 24 hours of confirmation.
3.4. Non-cancellable categories: Orders that include customized meals, cakes, flowers, beverages, or perishable items cannot be cancelled once placed.
4.1. Food items are generally non-returnable. However, if you receive:
You may raise a return/refund request in accordance with this Policy.
4.2. If you receive a tampered or unsealed package, do not accept it. Accepting such a package disqualifies you from claiming a return or refund.
4.3. To raise a complaint or request a refund:
4.4. We will assess the issue through the information you provide. In some cases, our team may contact you for additional images or details, or arrange a pickup of the item, if applicable.
4.5. Once your return or refund request is verified and approved, the refund will be processed within 1 business day. The refund will be credited to:
4.6. If you paid using Cash on Delivery, refunds will be made to your bank account (based on details you provide) if the restaurant is a third-party vendor. If the sale was made directly by Jio Eat, your refund will be processed to your Jio Eat Wallet. We do not offer cash refunds.
4.7. Refunds are usually completed within 15 working days, though delays can occur depending on your payment provider. If your refund hasn’t arrived by then, contact our customer support.
4.8. Items marked “Non-Returnable” on the product detail page are not eligible for return or refund. That information will override general return terms.